Smiley Touch™
Realtime Customer Feedback
With the help of the Smiley Touch, you can find out what exactly a customer or employee likes or dislikes.
- Learn the reason for satisfaction or dissatisfaction
- Follow-up selection of touch points to be investigated, such as "waiting time", "employee friendliness", "cleanliness".
- Option to provide candid feedback to find out what is causing the dissatisfaction.
- Be able to make improvements and process optimizations immediately.
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Set up the device and collect feedback immediately
You mount the device and activate it in minutes. No further setup necessary. -
3-stage feedback query
Main question, follow-up questions and an open feedback field. This provides a deeper understanding of your customers' motives. -
Healthy feedback
All our feedback devices contain an antimicrobial coating. The certified protective film neutralizes germs of all kinds - including corna viruses. Scientifically proven.
The details at a glance
Integrated functions
Interval protection
A built-in custom setting that filters out excessive key presses to ensure the accuracy of your data.
Web & email reports
Results summaries for roles, locations, and times sent to your email address.
Interaction Reports
1-page summary report that can be printed to share your results internally and at the site.
Share on social media
Summary screen for sharing your results online with one click.
Add-ons
Realtime alerts
A feature that sends an immediate warning about service degradation via automatic email notification.
Corporate branding packages
Customize the terminal to your CI with our available corporate design packages:
Standard: Branded stand plate + questionnaire with your company logo.
Customized: Stand base plate according to your own design + questionnaire.
Specifications
Weight (assembled)
Standard: 8.5 kg
Provided with brand: 9.2 kg
Dimensions (assembled)
Standard:
Depth: 385 mm
Width: 465 mm
height: 1390 mm
Marked:
Depth: 340 mm
width: 465 mm
Height: 1335 mm
Data transmission
Secure 3G network
Versions
Wall, tabletop and railing versions.
Do you have any questions?
Intelligent reporting. Always included.
Reporting Too is the “heart chamber” of our feedback systems.
- You can access the feedbacks at any time from your PC or smartphone
- You can have automatic e-mail notifications sent to you.
- This is how we help you turn customers into satisfied repeat customers
- or increase the satisfaction of their employees.
