Smiley Digital™
Capture feedback via web and mail. Learn in real time how satisfied your customers really are.
You use our Smiley Digital solutions in your website, online store, app or other digital products.
- All data is available in real time in the reporting tool and can be used immediately for conclusions and optimizations.
- Learn in real time how satisfied your customers are with your service.
- Do surveys about your employees' satisfaction with your workday, the cafeteria or workload.
- The feedbacks are anonymous and voluntary, so you get more and more authentic feedbacks.
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Focus on customer feedback
It is estimated that it takes between 14 and 16 good reviews to reduce one bad review about a company's services. With such high stakes, every company should prioritize customer experience. -
Convey appreciation and keep your valuable employees in the company
Satisfied employees are just as important as satisfied customers, because your employees are the figurehead of your company. They are in direct contact with your customers and ensure that your customers are satisfied or not. -
Continuously optimize your offer
Improve your services and products based on authentic customer and employee feedback.
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The different Smiley Digital™ options
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Smiley digital embed (embedded)
Uncomplicated integration into websites and mobile apps and websites. Can also be used in emails! -
Smiley Digital Popup
Request feedback at the end of the customer journey. For example, on the "thank you" pages. -
Simley Digital Solo
Seamless micro-feedback for digital and physical touchpoints for the omnichannel customer journey with short web links and QR codes.
Do you have any questions?
Intelligent reporting. Always included.
Reporting Too is the “heart chamber” of our feedback systems.
- You can access the feedbacks at any time from your PC or smartphone
- You can have automatic e-mail notifications sent to you.
- This is how we help you turn customers into satisfied repeat customers
- or increase the satisfaction of their employees.
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