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Create Journey Maps
Create your current and /or
future state maps
- Define your personas
- Build your customer journeys
- Visualize the sentiment map
- Map your internal systems and departments
Manage
CX Program
Manage your CX Program and
build an action plan
- Run a CX assessment
- Work on your CX strategy and brand values
- Ideate solutions and prioritize your CX projects
- Send tasks to designated owners and follow-up their status
Connect
VoC data
Get real-time integration
of VoC data
- Integrate VoC data from different sources via Excel, CSV, XML or Web services
- Compare personas/customers sentiment level
- Manage your CX program with on-going information updates
- Get powerful analytics
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Improve your customer and employee experiences, increase revenue, and lead the competition!