CX metrics can be reliable sources of customer data, but if that data is not distilled, and insights integrated into business activities, then CX metrics are no more than a waste of time and business resources. Let’s explore how you can use CX metrics, NPS and CES to improve customer experiences. NPS (Net Promoter Score)NPS …
How to Use CX Metrics NPS and CES as Experience Improvements Read More »
Consumers of all ages and social classes buy depending on a combination of factors. Includingproduct features, taste and preference, product need, affordability, trends, to mention but a few.But at the core of it all. Two factors often drive purchasing decisions. That is; ● Reputation● Pricing Let’s talk about them now; Brand ReputationGenerally speaking, people will …
Are you wondering whether a VOC solution is worth it? Well, consider this – according to Gartner Research, companies that actively engage in VOC programs spend 25% less on customer retention than those who don’t? Tuning in to the VOC unlocks important performance improvements like customer retention rates, employee engagement rates, and customer service costs. …
Three ways to get the Voice of the Customer (VOC) Read More »
Voice of the Customer (VOC) is a critical component in any business’s efforts to satisfy their customer’s needs and wants. It allows you to understand the customer experience you are delivering through listening to the customer. Essentially, VOC is the practice of listening to your customers. VOC involves listening to what the customer is saying …
In today’s business environment, no firm can afford to ignore what customers say to family, friends, and business associates about their services. It is estimated that it takes between 14 and 16 good reviews to reduce one bad review about a company’s services. With the stakes so high, every business ought to prioritize the customer …
Why Calculating Net Promoter Score (NPS) is Important for your business Read More »
Your way to success: How to develop your personal brand in 3 easy steps Whether you are looking for a better job, want to share more of yourself, or want to increase the number of jobs you get – personal branding will help you to succeed. It will help you to stand out from your …
Biz Netpartners tips and advice on personal brand Read More »
