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Your guide in the CX Jungle
So, what is customer experience and what is the WOW experience?
W – What’s needed
O – On time
W – With value
All over the world, companies strive to win the heart of their customers, and that is what impressive customer service is all about. It is often said that a returning customer is the best advertisement for any company, brand, or business, and this underlines the importance of a good customer experience.
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“When the heart is in the right place, the ego gets out of the way. That’s when great service comes shining through.” – Mary Kay
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